Our Policies

Terms and Conditions for EAST AXIS

Last updated: [30-11-2023]

1. Introduction:

Welcome to EAST AXIS, the premier online store for exquisite beauty supplements and multifunctional beverages. By accessing and using our website, you agree to comply with and be bound by these Terms and Conditions.

2. Product Information:

EAST AXIS strives to provide accurate product information, including descriptions, prices, and availability. However, we do not warrant that the product descriptions or other content on our site are accurate, complete, reliable, current, or error-free.

3. Order Acceptance and Pricing:

Your order is an offer to purchase our products. We reserve the right to accept or decline your order for any reason. Prices are subject to change without notice, and we are not responsible for pricing errors.

4. Payment and Billing Information:

By providing payment information, you represent and warrant that you have the legal right to use any credit card or other payment method utilized in connection with the transaction.

5. Shipping and Delivery:

We aim to deliver products promptly, but shipping times may vary. EAST AXIS is not responsible for any delays or damages incurred during shipping. Import duties, taxes, and charges may apply and are the responsibility of the customer. Please review our Shipping Policy for information on shipping and delivery.

6. Returns and Exchanges:

Please review our Return Policy for information on returns, exchanges, and refunds. We only accept returns for items purchased directly from our website.

7. Intellectual Property:

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of EAST AXIS or its’ affiliate companies and is protected by copyright, trademark, and other intellectual property laws.

8. Limitation of Liability:

EAST AXIS shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use or inability to use our products or services.

9. Indemnification:

You agree to indemnify and hold EAST AXIS harmless from any claims, losses, damages, liabilities, including legal fees, arising out of your use or misuse of our products or services.

10. Termination:

EAST AXIS reserves the right to terminate or suspend your account and access to our website for any reason without prior notice.

11. Governing Law:

These Terms and Conditions are governed by and construed in accordance with the laws of US. Any disputes shall be subject to the exclusive jurisdiction of the US courts.

12. Changes to Terms and Conditions:

EAST AXIS may update these Terms and Conditions from time to time. Continued use of our website constitutes acceptance of the modified terms.

13. Customer Support:

If you have any questions or concerns about our Terms and Conditions policy, please contact our customer support team at our official mail:- info@east-axis.com.

By using EAST AXIS, you agree to abide by these Terms and Conditions.

EAST AXIS US

Last updated: [23-10-2023]

1. Introduction:

Welcome to EAST AXIS, the premier online store for exquisite beauty supplements and multifunctional beverages. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website.

2. Information We Collect:

We may collect personal information such as your name, address, email, and payment details when you make a purchase. Additionally, we may gather non-personal information like IP addresses and browsing behavior for analytics purposes.

3. How We Use Your Information:

We use your personal information to process orders, communicate with you about your purchases, and improve our services. Non-personal information helps us understand how users interact with our website.

4. Third-Party Services:

EAST AXIS may use third-party services for payment processing and analytics. These services have their privacy policies, and we encourage you to review them.

5. Security Measures:

We take the security of your information seriously. Our website employs industry-standard security measures to protect against unauthorized access and data breaches.

6. Cookies:

We use cookies to enhance your browsing experience. You can choose to disable cookies, but this may affect certain functionalities on our site.

7. Marketing Communications:

With your consent, we may send you marketing communications about our products and promotions. You can opt-out at any time.

8. Data Retention:

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

9. Your Rights:

You have the right to access, correct, or delete your personal information. Contact us if you wish to exercise these rights.

10. International Transfers:

By using our website, you agree to the transfer of your information to USA and other countries where our servers are located.

11. Children's Privacy:

EAST AXIS does not knowingly collect information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

12. Changes to the Privacy Policy:

We may update this Privacy Policy from time to time. Please review the policy periodically for any changes.

13. Customer Support:

If you have any questions or concerns about this privacy policy, please contact our customer support team at our official mail:- info@east-axis.com.

By using EAST AXIS, you agree to the terms outlined in this Privacy Policy.

EAST AXIS US

EAST AXIS SHIPPING POLICY

Processing Time: Orders are typically processed within 1-2 business days upon receipt. Please allow for additional processing time during peak seasons.

Shipping Costs: Shipping costs are calculated based on the destination, weight, and dimensions of the items in your order. The total shipping cost will be displayed at checkout before you finalize your purchase. But we offer a FREE SHIPPING to all countries for orders OVER 250 USD, so please ensure that the total shipping cost is zero at checkout before you finalize your purchase.

Order Tracking: Once your order has been shipped, you will receive an email from our official mail:- info@east-axis.com, containing a tracking number You can use this tracking number to monitor the status and estimated delivery date of your package.

International Shipping: We offer international shipping to all countries. Please note that customs duties, taxes, and fees may apply upon delivery and are the responsibility of the recipient. International shipping times may vary.

Address Accuracy: It is crucial to provide accurate shipping information. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses. Please double-check your shipping details before completing your order.

Delivery Delays: While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, customs processing, or carrier delays may impact the delivery timeframe. We appreciate your understanding in such situations.

Lost or Damaged Items: In the event that your package is lost or arrives damaged, please contact our customer support team within [ 2 days ] of the expected delivery date. We will work with you to resolve the issue and initiate a replacement or refund if necessary.

Returns and Exchanges: For information on returns and exchanges, please refer to our Returns Policy page.

Contact Information: If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact our customer support team at our official mail:- info@east-axis.com .

***** Please note that this shipping policy is subject to change, and any updates will be reflected on our website.

Thank you for choosing us!

EAST AXIS RETURN POLICY

Thank you for shopping with EAST AXIS US. We want you to have a satisfying shopping experience, and we understand that occasionally you may need to return a product. Please review our return policy below.

Eligibility for Returns:

You may initiate a return for most products within [10] days from the date of delivery.

To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

Initiating a Return:

To initiate a return, please log in to your account on our website and navigate to the "Order History" section. Select the order containing the item you wish to return and follow the prompts to request a return.

In case of you are an international shopper outside US and without an active account with us, please send us an e-mail with full order details you want to return with attaching the order confirmation page that you received earlier during placing the order in order to initiate the return process.

Return Process:

Once your return request is approved, you will receive instructions on how to return the item. Please package the product securely and include all original accessories, tags, and documentation.

We recommend using a trackable shipping method to return the item. You are responsible for return shipping costs unless the return is due to our error.

Inspection and Refund:

Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria. If the return is approved, we will process the refund to your original payment method within [15] business days.

The refund amount will be the product price minus any applicable restocking fees, return shipping costs, or discounts.

Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer support team within [ 2 ] days of receiving the item. We will provide instructions on how to return the item for a replacement or refund.

Refund Exclusions:

We reserve the right to refuse a refund if the returned product does not meet our return policy criteria. This includes items that are damaged due to improper packaging or show signs of wear and tear.

International Returns:

For international returns, please contact our customer support team for specific instructions and guidelines.

Customer Support:

If you have any questions or concerns about the return process, please contact our customer support team at our official mail:- info@east-axis.com.

Changes to the Return Policy:

We may update our return policy from time to time. Any changes will be reflected on our website, and the latest version will always be available for review.

*****Thank you for choosing EAST AXIS US. We value your satisfaction and are here to assist you with any return-related inquiries.